OnePass ERP — Terms and Conditions
Effective date: 29 July 2026 Last updated: 29 July 2026
These Terms and Conditions ("Terms") govern access to and use of OnePass ERP (the "Platform" or "Service"), a multi-tenant enterprise resource planning platform covering human resources, attendance, payroll, project management, procurement and logistics, learning and development, and related modules, provided by SuperInk Pte Ltd (UEN 201832333N), a company incorporated in Singapore with its registered office at 120 Hillview #04-06 Singapore 669594 ("SuperInk", "we", "us", "our").
By registering an organisation account, accepting an invitation to join an organisation on the Platform, or otherwise accessing or using the Platform, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" and "Client" refer to that entity.
1. Definitions
- "Client" / "Organisation" — the company or entity that registers to use the Platform and under whose account Authorised Users operate.
- "Authorised User" — an individual granted a login to the Platform under an Organisation's account, whether as a native member of that Organisation or as an External Collaborator of a partner Organisation (Section 5).
- "External Collaborator" — an Authorised User who is a native member of one Organisation but has been granted scoped access to another Organisation's project or resources through an accepted inter-organisation invitation.
- "Guest" — an individual who is given time-limited, scoped access to specific resources (for example, a quality-control issue or a request for quotation) via a one-time link, without a Platform account.
- "Content" — any data, records, files, images or other material submitted to, generated within, or stored on the Platform by or on behalf of an Organisation, its Authorised Users, External Collaborators or Guests.
- "Modules" — the functional areas of the Platform, including but not limited to Human Resources, Attendance and Clocking, Payroll, Project Management, Procurement and Logistics, Learning Management, and Notifications.
2. The Service
2.1. OnePass ERP is provided as Software-as-a-Service, accessible via web browser and via the OnePass mobile application (iOS and Android).
2.2. The Platform is multi-tenant: each Organisation's Content is logically separated from other Organisations, save where an Organisation deliberately grants cross-organisation access under Section 5.
2.3. We may add, change, deprecate or remove Modules or features from time to time. We will use reasonable efforts to give notice of material changes that reduce functionality the Client materially relies on.
2.4. The Platform integrates with certain third-party infrastructure and service providers necessary to operate the Service (for example, error monitoring, push notification delivery, mapping services and email delivery). These are described in our Privacy Policy, which forms part of these Terms by reference.
3. Accounts and Registration
3.1. An Organisation is onboarded by SuperInk or by an existing Organisation owner, who becomes the initial account owner with full administrative rights over that Organisation's account.
3.2. The Organisation is responsible for: (a) the accuracy of information provided about itself and its Authorised Users; (b) creating, managing and deactivating Authorised User accounts, including promptly removing access for individuals who leave the Organisation or should no longer have access; (c) configuring roles, departments and permissions appropriately for its own governance needs; and (d) safeguarding login credentials issued to its Authorised Users and notifying SuperInk promptly of any suspected unauthorised access.
3.3. Authorised User accounts are personal to the individual to whom they are issued and must not be shared.
3.4. Passwords are stored by us in hashed form. We do not have access to a User's plaintext password and cannot recover it; a User who forgets their password must use the password-reset function.
4. Fees and Payment
4.1. Access to the Platform is provided under a separate commercial agreement or order form agreed between SuperInk and the Client, which sets out subscription fees, billing frequency and payment terms. These Terms govern use of the Service; they do not themselves set pricing.
4.2. Fees are payable in accordance with the applicable order form or invoice. Late payment may result in suspension of access in accordance with Section 10.
4.3. The Platform does not itself process credit card or other payment-card data; billing is administered separately by SuperInk outside the Platform.
5. Cross-Organisation Access, External Collaborators and Guests
5.1. Partner organisations. Two Organisations may formally connect by way of an organisation-to-organisation invitation. Once accepted, the inviting Organisation may designate specific individuals from its own workforce as External Collaborators on the other Organisation's projects, subject to the permissions the connected Organisations agree to grant each other. An External Collaborator's activity on the host Organisation's resources is visible to, and governed by, the host Organisation.
5.2. Guest access. An Organisation may issue a Guest a scoped, time-limited link to view and interact with specific resources (for example, to comment on or upload evidence against a specific issue) without creating a Platform account for that Guest. Guest access is limited to the permissions and resources the inviting Organisation selects, expires at the time set by the inviting Organisation, and may be revoked at any time.
5.3. Each Organisation is responsible for the accuracy of any invitation, the appropriateness of the access it grants to External Collaborators and Guests, and compliance with its own confidentiality and data protection obligations when doing so.
6. Acceptable Use
6.1. You must not, and must not permit any Authorised User, External Collaborator or Guest under your Organisation to: (a) use the Platform for any unlawful purpose or in violation of any applicable law, including employment, tax, immigration or data protection law; (b) attempt to gain unauthorised access to another Organisation's Content, accounts or systems; (c) probe, scan, or test the vulnerability of the Platform, or attempt to bypass authentication, permission or rate-limiting controls, except where separately agreed with SuperInk for authorised security testing; (d) upload malicious code, or Content that infringes the intellectual property, privacy or other rights of any third party; (e) use the Platform to process personal data of individuals in a manner inconsistent with applicable data protection law, including the Personal Data Protection Act 2012 of Singapore ("PDPA"); or (f) reverse-engineer, decompile or attempt to extract the source code of the Platform, except to the extent such restriction is prohibited by applicable law.
6.2. We reserve the right to investigate and take appropriate action, including suspension of access, in response to suspected violations of this Section.
7. Client Data and Content
7.1. As between SuperInk and the Client, the Client retains all right, title and interest in and to its Content, including personal data of its employees, contractors, guests and other individuals it processes through the Platform.
7.2. The Client is solely responsible for: (a) the lawfulness of collecting and providing Content (including personal data) to the Platform; (b) obtaining any consents or providing any notices required under applicable law before processing personal data of its staff, guests or other individuals through the Platform, including biometric attendance data and financial or identification data processed through the Payroll and Human Resources Modules (see Section 8 and our Privacy Policy); and (c) the accuracy and completeness of the Content it or its Authorised Users submit.
7.3. SuperInk processes Client Content solely to provide the Service, in accordance with the Client's instructions as reflected in its configuration and use of the Platform, and as described in our Privacy Policy.
7.4. We grant the Client a non-exclusive right to export its own Content from the Platform in a reasonable format, on request, for so long as its subscription is active, and for a reasonable period following termination as described in Section 11.
8. Biometric, Financial and Sensitive Data
8.1. Certain Modules process categories of data that warrant particular care:
(a) Attendance and facial recognition. If the Client enables face-recognition-based clock-in, a reference photograph of the relevant staff member is captured and stored to enable server-side verification at each clock-in. The Client is responsible for obtaining any consent required from its staff before enabling this feature, and for informing staff how their photograph is used.
(b) Location data. Where geofenced clock-in is enabled, the Platform records device location at the moment of clock-in to verify attendance at a work site. Location is only collected while the mobile app is in active (foreground) use for this purpose.
(c) Payroll, CPF and identification data. The Payroll and Human Resources Modules process salary, bank account details, and Singapore NRIC/FIN or equivalent national identification numbers where the Client chooses to record them, for the purpose of payroll processing and statutory filings such as CPF returns. The Client is responsible for ensuring its use of these fields complies with applicable law, including restrictions on the collection and use of national identification numbers.
8.2. The Client acknowledges that it, and not SuperInk, determines whether and how these features are used, and is responsible for compliance with applicable law in doing so. SuperInk's corresponding processing obligations and security measures are described in our Privacy Policy.
9. Public and Semi-Public Features
9.1. Certain features are designed to expose limited information beyond the Organisation's own Authorised Users by design — for example, a digital business-card feature that, once enabled by a User, makes that User's name, role, organisation, and contact details (which may include email and phone number) accessible via a shareable link without requiring the viewer to log in.
9.2. Authorised Users should only enable such features where they intend that information to be shared in that manner, and Organisations should advise their staff accordingly.
10. Suspension
10.1. We may suspend an Organisation's or an individual Authorised User's access to the Platform, in whole or in part, where we reasonably believe: (a) there has been a breach of these Terms, including the Acceptable Use provisions in Section 6; (b) suspension is necessary to prevent harm to the Platform, other Organisations, or any person; (c) required by law or a competent authority; or (d) fees due under the applicable order form are materially overdue.
10.2. Where reasonably practicable, we will give notice before or promptly after suspension and will work with the Client to resolve the underlying issue.
11. Termination
11.1. Either party may terminate the commercial agreement for the Service in accordance with its terms. These Terms continue to apply for so long as the Client or its Authorised Users access the Platform.
11.2. On termination of an Organisation's subscription: (a) access for that Organisation's Authorised Users will be disabled; (b) the Client may request export of its Content for a reasonable period following termination, as agreed in the applicable order form or, absent agreement, thirty (30) days; and (c) following that period, SuperInk will take reasonable steps to delete or de-identify the Organisation's Content from production systems, save where retention is required by law or set out in our Privacy Policy (for example, financial records that must be retained for statutory periods).
11.3. Sections of these Terms which by their nature should survive termination (including Sections 7, 8, 12, 13, 14, 16 and 18) survive termination.
12. Intellectual Property
12.1. SuperInk and its licensors retain all right, title and interest in and to the Platform itself, including its software, design, trademarks and underlying technology. Nothing in these Terms transfers ownership of the Platform to the Client.
12.2. Subject to Section 7, the Client retains ownership of its Content. The Client grants SuperInk a licence to host, process, transmit and display Content solely as necessary to provide the Service.
13. Confidentiality
13.1. Each party will keep confidential the other party's non-public business, technical and Content information disclosed in connection with the Service, and will use it only for the purposes of the engagement, except where disclosure is required by law.
14. Warranties and Disclaimers
14.1. We will use reasonable skill and care in providing the Service. We do not warrant that the Service will be uninterrupted, error-free, or available at all times; the Platform may be unavailable for scheduled maintenance or due to circumstances outside our reasonable control.
14.2. Except as expressly stated in these Terms or in a separate written agreement, the Service is provided "as is" and "as available," and we disclaim all other warranties, whether express, implied or statutory, to the maximum extent permitted by law.
14.3. The Client is responsible for verifying, before relying on it for statutory or regulatory purposes (including payroll, CPF and tax filings), that Platform-generated output is accurate and complete for its purposes.
15. Limitation of Liability
15.1. To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or goodwill, arising out of or relating to these Terms or the Service.
15.2. Subject to Section 15.1, each party's total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid by the Client to SuperInk for the Service in the twelve (12) months preceding the event giving rise to the claim, save for liability that cannot be limited by law.
16. Indemnification
16.1. The Client will indemnify and hold SuperInk harmless from claims arising from: (a) the Client's Content, including any failure to obtain necessary consents or provide required notices to individuals whose personal data is processed through the Platform; and (b) the Client's or its Authorised Users', External Collaborators' or Guests' breach of these Terms.
17. Third-Party Services
17.1. The Platform relies on certain third-party infrastructure providers to function, including for error monitoring, push notification delivery, mapping and geolocation display, and outbound email. These providers, and the categories of data they may receive, are described in our Privacy Policy. Client acknowledges that use of the Platform necessarily involves these integrations.
18. Governing Law and Disputes
18.1. These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles.
18.2. The parties will first attempt to resolve any dispute through good-faith negotiation. Unresolved disputes are subject to the exclusive jurisdiction of the courts of Singapore, save as otherwise agreed in a separate commercial agreement (for example, an arbitration clause).
19. Changes to these Terms
19.1. We may update these Terms from time to time, for example to reflect changes in the Service, legal or regulatory requirements. We will provide reasonable notice of material changes (for example, by email to the Organisation owner or in-app notice) before they take effect. Continued use of the Platform after the effective date of updated Terms constitutes acceptance.
20. Contact
For questions about these Terms, contact SuperInk Pte Ltd at sales@superink.com.sg or 120 Hillview #04-06 Singapore 669594.